• Agenda

    AOTMP 2019 has many opportunities for you and your organization. Check out some of the ways that AOTMP 2019 will help bolster your authority in the telecom / mobility / IT industry:

    Educational opportunities:  Learn best-practices taught by AOTMP experts! Not only can develop your skillset, but you can earn course credits or certifications in 12 AOTMP University Sessions. Networking: Where else can you meet peers from across a wide variety of companies that do what you do? Plus, our popular roundtable discussions point out opportunities you may never have thought of. Enhance your career as an expert: Return the victor to your department boasting a treasure of information and solutions that will get you noticed. Browse vendors: Speak one-on-one with vendors who just may have the new tools you are looking for. Have fun: What’s the point of a conference if you can’t relax and unwind a bit? There will be drawings, knowledge breaks for cash. Take time for yourself while learning about the latest thoughts and solutions in your specific industry.

    What are you waiting for? Register today!

    Register Now

Conference Agenda

AOTMP® University Breakouts   |   Location: Salon 2-5, 2nd Floor  |  Sponsored by

Monday, April 8, 2019

9:00 AM – 10:00 AM

FUNDAMENTALS

What Your Telecom Inventory Says About Your Organization
Speaker: AOTMP Expert

A validated, accurate inventory of assets and services is the cornerstone of any telecom/mobility/IT practice. Knowing what you have, where it is located and how much it costs are just a few of the questions an inventory answers. Financial savings gains and improved decision-making are two of the many benefits derived from an accurate inventory. Attend this introductory-level AOTMP University session to understand the core components of an inventory and the essential steps comprising the inventory management process.

 

ADVANCED

Building Impact Scorecards that Encourage Positive Vendor Performance
Speaker: AOTMP Expert

Vendors play an essential role in in the telecom/mobility/IT management ecosystem.  Poor vendor performance can inhibit an otherwise efficient environment from becoming a strategically valuable Center of Excellence.  To ensure positive vendor performance and strategic impact, vendors must be closely managed and evaluated over the course of the relationship.  Scorecard metrics facilitate consistent vendor evaluating and performance monitoring.  This course will teach important metrics to include on scorecards for different vendor types, best practices for ongoing vendor management through vendor scorecards, and how to use the results of vendor scorecards to drive positive and impactful vendor performance.

 

STRATEGIES & EMERGING TECHNOLOGIES

It’s Time to Update Your Telecom Technology: UEM, SD WAN, AI and More
Speaker: AOTMP Expert

Have you been wondering how emerging technology might impact or improve your telecom and business operations? It’s easy to get lost in the maze of exciting new innovations that promise to transform your organization, knowing how to choose the right technology solutions is vital to being ready to meet changing telecom strategies. Having a clear understanding of how emerging technology can be used, how long it might take to see real results in your environment and a true benefit analysis will allow you to make an informed decision about the strategic initiatives that will drive your organization forward. This course will give you a deep dive into transformative technology like Unified Endpoint Management (UEM), SD WAN, AI and more. Let AOTMP’s experts guide you through some key telecom and technology offerings to discover what you need today, what you might like to have soon and what you can put off until tomorrow.

 

INNOVATORS

Best Practices for Measuring Performance: It’s All About the Data (and Analytics)
Speaker: AOTMP Expert

Measuring performance across the telecom/mobility/IT environment is a key activity for organizations that wish to build and maintain telecom/mobility/IT Center of Excellence that has true business impact. Many organizations measure performance through operational or cost-saving metrics. However, metrics that demonstrate the influence of telecom/mobility/IT on business results often have the most impact for senior leaders. Further, many organizations fail to realize the breadth of data available for performance measurement. This course will teach about potential sources of data for performance measurement as well as best practices for creating and measuring performance metrics that demonstrate the business value of the telecom/mobility/IT environment.

10:15 am – 11:15 am

FUNDAMENTALS

10 Tips to Improve Contract Negotiation Performance 
Speaker: AOTMP Expert

Do you want to negotiate like a pro or improve your negotiation techniques?

The goal of negotiation is not to get everything you want. It’s on how you communicate and interact with the other party so that both groups enter a relationship on equal standing. The result is a more powerful, more equal path to partnership.

Negotiating contracts is most effective when a well devised plan is established.  Like many things in life, having a plan upfront can help you achieve your goals more effectively.

In this AOTMP University training, we will walk you through 10 tips to help improve you contract negotiation performance and get you on the right track for you next negotiation!

 

ADVANCED

Inventory Validation Techniques that Improve Accuracy
Speaker: AOTMP Expert

Validating and managing telecom/mobility/IT inventory are challenging propositions for nearly every inventory. Changes in the environment happen nearly every day, from the opening and closing of locations to employees entering and leaving the organization, keeping inventory accurate can be a daunting task. Changing technology only adds to the inventory accuracy dilemma. Attend this AOTMP University to learn about the validation techniques that every organization should incorporate to improve inventory accuracy.

 

STRATEGIES & EMERGING TECHNOLOGIES

The IoT and Me: How to Make the Most of an IoT Deployment
Speaker: AOTMP Expert

The IoT is changing the way businesses interact with the world and as a result, enterprises that strategically react to the capabilities of connecting people, systems, processes, and assets can look forward to reaping numerous benefits. Being sure that your IoT deployments meet the growing digital demands of your customer base begin with deciding how an IoT solution will fit the current needs of your organization. Imperative to success is also being sure that the IoT solution will be scalable and change with shifts in the marketplace. This AOTMP 2019 course will help you to better plan for those challenges by outlining how to perform a clear appraisal of the needs for a corporate IoT solution and then prepare a concise assessment for utilizing every aspect of the deployment to ensure successful implementation. Keys to success include: being sure to utilize an experienced IoT vendor partner for any new implementation; evaluating the distance, power and bandwidth requirements for your specific deployment so that the network options can be clearly defined; and spending critical time on the ideation of the solution itself.

 

INNOVATORS

A Risky Business, Understand and Mitigate Your Digital Security Risks
Speaker: AOTMP Expert

In the race to digital transformation, it is easy to lose sight of the potential security risks facing your enterprise. While moving forward with implementing additional telecom technology to keep pace with the changing landscape of enterprise, just being aware of larger cybersecurity threats will not be enough to keep your business safe. It isn’t as simple as just adjusting your firewall, your teams will need to anticipate threats and move to block specific attacks before they even happen. We will discuss concepts like Zero Trust, multifactor authentication, blockchain and biometrics. This course will identify trending telecom security concerns, discuss how they might impact your business and what mitigation methods can be used to keep your data and your systems secure. Topics covered will include: malware worms, endpoint security, Shadow Brokers, IoT vulnerability, and mobility weak points

11:30 am – 12:30 pm 

FUNDAMENTALS

Vendor Management Practices Every Telecom / Mobility / IT Management Practitioner Needs to Know
Speaker: AOTMP Expert
Vendor performance is integral to telecom / mobility / IT management performance and a mature vendor management practice drives positive vendor results.  This course defines and explores:

  • Vendor performance scorecard metrics 
  • Engaging underperforming vendors 
  • Elevating results from performing vendors 
  • Correlating vendor performance value to the business 

This course is perfect for attendees interested in learning or reinforcing vendor management office (VMO) essentials.

 

ADVANCED

Building a Business Case: Enterprise Mobility Management
Speaker: AOTMP Expert

As the volume of mobile users grows within your organization, you should be asking: Is EMM aligned with my business objectives? Any enterprise that is utilizing mobile devices in their telecom mix will need to paint a clear picture of the systems that support mobility EMM including mobile device management, mobile application management, mobile content management and ticketing/incident management before they can choose the EMM solution that best fits their needs. Only by fully understanding the scope and benefits associated with EMM can an organization choose better service delivery and enablement providers while also establishing technical, financial, and operational controls. This course will show you how to evaluate the processes, structure, skills, technology, services and assets that should be considered when deciding on an EMM solution.

 

STRATEGIES & EMERGING TECHNOLOGIES

Maturing Inventory to be the Single Source of Truth in Your Telecom / Mobility / IT Management Practice
Speaker: AOTMP Expert

A common complaint across telecom/mobility/IT management practices is the unreliability of the information contained in their inventories. Providing erroneous, inaccurate information to internal and external stakeholders will often lead to poor, ineffective decision making.  Every organization seeks information they can trust and confidently report upon, yet very few organizations have been able to achieve this nirvana. So, how do you get to a single source of truth? Building off the first two AOTMP University courses earlier in the day, this session will highlight best practices that should be incorporated to ensure single source of truth visibility across your environment.

 

INNOVATORS

7 Leading Best Practices: Global Telecom / Mobility / IT Management
Speaker: AOTMP Expert
Global Telecom / Mobility / IT Management requires specific focus and knowledge that expands beyond geographic, language and currency concerns.  It often requires unifying disparate or autonomous business entities with complex business rules, different priorities, cultural diversity, and varied local laws and regulations.  It’s complicated.  This course simplifies the complexity by sharing 7 established best practices that drive success.  We’ll explore best practices around: 

  • Organizing a unified global team complete with RASCI defined roles 
  • Transforming into a unified global team 
  • Identifying and addressing unique business rules across the globe 
  • Implementing performance measures that address local and organizational goals 

Attend this course if your organization is planning, implementing or has a mature global Telecom / Mobility / IT Management practice; the best practices learned with elevate your performance and positively impact your business.

Tuesday, April 9, 2019

PEER-TO-PEER ROUNDTABLES

9:00 AM – 10:00 AM
ENTERPRISE PEER-TO-PEER ROUNDTABLES (For Enterprises Only)

Subjects include:

  • Inventory
  • Vendor Relationship
  • SD-WAN
  • Asset End of Life
  • Help Desk
  • Security

VENDOR PEER-TO-PEER ROUNDTABLE (For Vendors Only)

Subject of the Day: Increasing Value

 

10:00 AM – 11:00 AM
ENTERPRISE PEER-TO-PEER ROUNDTABLES (For Enterprises Only)

Subjects include:

  • Inventory
  • Global
  • IoT
  • Mobility Lifecycle Management
  • Cloud Management
  • Value to the Business

VENDOR PEER-TO-PEER ROUNDTABLE (For Vendors Only)

Subject of the Day: Industry

 

GENERAL SESSIONS

11:15am – 12:00pm
Preventing the Breach
Speaker: Robert Krug, SonicWall

This presentation will provide an in-depth analysis of the latest trends, tactics, and news of the cyber threat landscape as seen from the eyes of a practicing security engineer. Once you have seen what the bad guys have been up to today, you will be exposed to a crash course of security policy management and network security architecture design that will help avoid the breach of tomorrow.

Discussions will include:

  • Threat landscape review
  • Fortifying the network
  • Security craftsmanship
  • Implementing the solution

 

2:30pm – 3:15pm
A New Business Vision: Next Generation Telecom / Mobility / IT Center of Excellence
Speaker: AOTMP Expert

Is your Telecom / Mobility / IT Management practice a Center of Excellence? Maybe your organization is just starting down the path of establishing a Center or Excellence? Whether you are already there, or your journey has just begun, there’s more business value to realize by elevating your Center of Excellence game. This session explores new concepts, new levels of performance, and new ways of delivering business value that define the Next Generation Telecom / Mobility / IT Center of Excellence.

 

3:15pm – 4:00pm
How to Avoid Thunderstorms in the Mobility Cloud
Speaker: Josh Bentley, SAP

In this session we will learn from SAP how they went from being a leading developer and user of their back-office business applications to a leading mobile and cloud provider. With the conversion to the cloud SAP learned the best practices needed to enable data access anywhere anytime as easy as email.

As many companies face the challenges of user and device security but it only makes sense to explore not only the “how” in enabling access, but also the “why”.

We will be exploring Platform as a Service, web and native mobile applications in this session and show how it isn’t just about the device, it is also about the device, user and data that have to all be coordinated for a truly enjoyable mobile cloud experience.

 

5:00pm – 5:30pm
Illustrations of Excellence: How Efficiency First® Framework Adoption Drives Success
Speaker: AOTMP Expert

The Efficiency First® Framework empowers digital and business transformation.  It’s guiding principles define Center of Excellence success.  Adopters accelerate positive business impact and elevate continuous improvement practices to a new level of performance.  This session spotlights case studies and success stories from organizations’ adoption journeys.  Use what you learn in this session to energize a new level of performance in your organization.

Wednesday, April 10, 2019

BREAKOUTS & PANELS

8:45 AM – 9:15 AM 
Vendor Breakouts
Information coming soon including Tangoe, Cimpl and MDSL.

 


9:30 AM – 10:15 AM 
AOTMP Concurrent Breakouts

Audit & Optimization: Cloud, UEM and SD-WAN Fundamentals
Speaker: AOTMP Expert

If you’re concerned about optimization for your Cloud, UEM or SD WAN solution, this session can give you the best practice guidelines you need to be sure your team is up-to-speed on how to audit invoices for these new technologies. Whether you’ve already migrated to utilizing these solutions or you are implementing one of these new technologies in your environment in the near future, AOTMP experts can help you make the most of your investment and give you peace of mind that you are getting all of the value and cost savings you expected.  Use this course to isolate a variety of over-billed services that includes contractual disparity, hidden set-up fees, overages, improper rates and more often these charges can be buried within bundled services comprising monthly recurring charges that you aren’t even aware of. Once you know what to look for, you are one step closer to being able to get the most optimized environment possible for your telecom strategy.

 

Lessons Learned from Implementing a TEM / EMM Vendor
Speaker: AOTMP Expert

Implementing a TEM/EMM vendor can be an intimidating project for any organization.  Decisions concerning business requirements, delivery models, solution scope, and organizational readiness can overwhelm even the most experienced project managers.  During this breakout session, hear from the experts at AOTMP as they discuss their experiences in what works and what doesn’t, how to avoid common pitfalls during implementation, and how to define and measure the success of a TEM/EMM implementation.

 

Top Dashboards Illustrating the Business Value of Technology
Speaker: AOTMP Expert

Providing information and data to key stakeholders is a critical component to any telecom/mobility/IT management practice. Many organizations report upon the amount of costs savings generated to demonstrate the value of the telecom/mobility/IT management department. Although important, cost savings should not be the sole measurement provided to executives. Generating metrics that demonstrate the business value of technology will get the attention of senior leaders. Attend this session to understand the top metrics you should be tracking to show real business value and take your telecom/mobility/IT reporting practice to the next level.

 

Insourcing or Outsourcing: What’s Best for My Organization?
Speaker: AOTMP Expert

Outsourcing and insourcing are methods of dispersing work among different departments or companies for strategic reasons.

What are the considerations you need to consider?
What are the pros and cons?  Is it easier to monitor employees or have better collaboration?  What are the costs involved and training that will be involved?

In this session, we will weigh the pros and cons and see which areas of business it makes more sense to hire in-house and where it makes sense to outsource work.

 


 

10:30 AM – 11:00 AM
Vendor Breakouts

The Benefits of a Good Buyback Partner
Speaker: Ron Coleman, Second Life Mac

Why is it important to have a Buyback Partner and the benefits it brings?

This presentation has been written keeping in mind the tools or value adds needed to differentiate your company from the others. It aims first at analyzing what the customer’s needs are and how you as a company can provide the support and services needed. We will attack how a buyback partner can “close the loop” of all devices and/or equipment that is currently being managed in your environment.

We will address the numerous benefits of having a good buyback partner such as:

  • Achieving Maximum Value
  • Custom Reporting
  • Refresh “Sweet Spots”
  • Seamless Integration and Process

Equipment end to end lifecycle should be an added focus to the services you provide. By making this a major focus, it fosters, trust, security and overall value from and for your customer.

Information coming soon including CBI and Sakon.

 

11:15 AM – 12:00 PM 
Dell’s Telecom Management Center of Excellence Journey
Allison Boyd & Kadey Cochran

When the telecom management team at Dell began to integrate EMC into the One Dell initiative, the opportunity to optimize financial and operational efficiency became clear. Dell leadership recognized that once the telecom environment was optimized, the team would be poised to deliver more value to the business. The journey began by establishing a performance baseline of the teams, processes and technology across the telecom management practice and leveraging analytics to reveal performance improvement opportunities. Performance targets were set and success factors for the program were defined and the journey began. This panel discussion explores the progress of Dell’s Telecom Management Center of Excellence journey and the positive impact it is already having on the telecom management team and the business.

 


 

1:45 PM – 2:45 PM 
Enterprise Panel: “Vendor Partnership Practices That Deliver Business Results
Panelist: Scott Howard, Oracle

Every organization has its own criteria for sourcing, evaluating, selecting and managing telecom, mobility and IT vendors, but there’s a common end game for each – leverage vendors that drive positive business results. Hear from enterprise decision-makers that will discuss critical considerations and lessons learned when selecting and managing strategic telecom, mobility and IT vendors.

 

PEER-TO-PEER ROUNDTABLES

3:00 PM – 4:00 PM 
ENTERPRISE PEER-TO-PEER ROUNDTABLES (For Enterprises Only)

Subjects include:

  • Inventory
  • Vendor Relationship
  • SD-WAN
  • Asset End of Life
  • Help Desk
  • Security

VENDOR PEER-TO-PEER ROUNDTABLE (For Vendors Only)

Subject of the Day: Enterprise View

 

4:00 PM – 5:00 PM 
ENTERPRISE PEER-TO-PEER ROUNDTABLES (For Enterprises Only)

Subjects include:

  • Inventory
  • Global
  • IoT
  • Mobility Lifecycle Management
  • Cloud Management
  • Value to the Business

VENDOR PEER-TO-PEER ROUNDTABLE (For Vendors Only)

Subject of the Day: Preparing for the Future

AOTMP University Course Tracks

sponsored by 

Fundamentals Track

  • What Your Telecom Inventory Says About Your Organization
  • 10 Tips to Improve Contract Negotiation Performance
  • Vendor Management Practices Every Telecom/Mobility/IT Management Practitioner Needs to Know

Advanced Track

  • Building Impact Scorecards That Encourage Positive Vendor Performance
  • Inventory Validation Techniques That Improve Accuracy
  • Building a Business Case: Enterprise Mobility Management

Innovators Track

  • Best Practices for Measuring Performance: It’s All About The Data (And Analytics)
  • A Risky Business, Understand and Mitigate Your Digital Security Risks
  • 7 Leading Best Practices: Global Telecom/Mobility/IT Management

Strategies & New Tech Track

  • It’s Time To Update Your Telecom Technology: UEM, SD WAN, AI and More
  • The IoT and Me: How To Make The Most of an IoT Deployment
  • Maturing Inventory To Be The Single Source of Truth In Your Telecom/Mobility/IT Management Practice

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