VP of Professional Services, mdsl

Josh Sokoloff

Josh Sokoloff serves as Vice President of Professional Services at MDSL and is responsible for leading world-class global implementations. Josh relentlessly advocates for customer value and continually leads his team to develop faster and simpler ways to bring high-quality solutions to customers. For almost 25 years, Josh has been delivering mission critical implementations to the world’s most important companies. After starting his career at Accenture, Josh went on to hold leadership positions at several innovative B2B technology players.  As VP Customer Success for Sparta Systems Josh introduced CSMs and customer playbooks that achieved 115% annual net-retention and 77 net-promoter (NPS) for SaaS customers. As RVP Customer Success for Model N Josh led the conversion of on-prem customers to SaaS offerings that achieved 70% company-wide re-occurring revenue.  Josh earned his B.S. degree in Computer Science from Washington and Lee University and his MBA from The Wharton School of the University of Pennsylvania.